Benefits Enrollment Counselor

JOB DESCRIPTION

Snelling Staffing is seeking energetic and reliable professionals to join our client’s team of Benefit Enrollment Counselors. The Benefit Counselor is responsible for assisting with the enrollment and administration of all benefits including medical, indemnity plans, dental, vision, life insurance, disability and voluntary/work site benefit for Full Benefits Administration clients and all clients required licensing and appointment. The Benefit Counselor is responsible for providing quality and efficient customer service to callers as well as internal customers and team members.

 

Essential Duties and Responsibilities include, but are not limited to:

  • Answer calls in a timely, efficient and knowledgeable manner.
  • Completes enrollments during Annual Enrollment, New Hires, employees newly eligible (class changes), and rehires with Benefit Plan Information, educating and informing the caller in a manner that is conducive to the sale of the benefit plans.
  • Ensure the accuracy of all benefits enrollments in the Benefit Harbor system is accurate.
  • Ensure all dependent information is entered in the Benefit Harbor system accurately and completely.
  • Responds to benefits inquiries from callers on plan provisions, benefits enrollments, status changes and other general inquiries.
  • Assists employees regarding benefits claim issues by directing the caller to the appropriate vendor or following client’s specific guidelines.
  • Ensures callers have been provided accurate and complete information to make educated decisions regarding the enrollment into benefits and other client specific administrative information.
  • Provides technical support with Benefit Harbor Self-Service website.
  • Creates and maintains a high-quality work environment, maintaining professional demeanor with peers, leadership and callers.
  • Works as a member on special or ongoing projects that are important to goals and values of the call center.
  • Place outbound follow-up calls to customers to complete benefit enrollment, answer questions, and resolve escalations.
  • Maintains a full understanding of clients’ benefit offerings and the ability to answer questions about the benefit plans and the administration for assigned clients.
  • Participates in outbound call campaigns and completes calls timely and report progress to Team or Project Lead.
  • Communicates concerns regarding call volume, voicemail outside the normal realm and phone or system issues on a real time basis to Team Lead, Supervisor or Call Center Director.
  • Continues to work with senior member of the teams to ensure individual Quality Assurance metrics are being meet and improved upon. 
  • Must possess advance knowledge and understanding of Enroller Portal. 
  • Participate as a mentor during new hire training as well as assist in other group or individual Benefit Counselor trainings.

 

Required Qualifications

  • General Knowledge, Experience, Technical, and Problem-Solving Skills
    • 2 years of previous benefit enrollment experience required
    • Current Life, Accident and Health (LAH) experience required
    • Ability to type 40 wpm+
    • Basic knowledge of Microsoft Office, including excel
    • 2 years of Health and Welfare knowledge including FSA, HSA and High Deductible Health Plans
    • Strong Knowledge of various voluntary plans such as Hospital, Critical Illness, Accident Plans, and Life plans through multiple providers

 

  • Customer/Client Focus
    • Demonstrated ability to provide superior Customer Service
    • Must be able to educate and inform callers of benefits options and overcome obstacles during the “sale”. 

 

Minimum Required Qualifications

High school diploma or GED diploma

2 years of Customer service

 

Interested and qualified candidates for the Benefit Enrollment Counselor opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

LOCATION

Dallas, Texas 75230

PAY

$17

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Snelling Corporate Office

4055 Valley View Lane, Suite #700
Dallas, TX, 75244

(800) 411-6401

(972) 239-7575