Snelling Staffing is seeking 1st and 2nd shift Customer Service Representatives in Schaumburg, IL. This Customer Service Representative should be a dependable quick learner with a positive, can-do attitude and a commitment to excellence and high professional standards.
Schedule(s) of the Customer Service Representative: Multiple shift hours available between 7am-10pm Monday-Sunday (40 hour work week with 2 days off)
Pay for Customer Service Representative: $15 per hour
Job Responsibilities for the Customer Service Representative:
- Answer inbound calls from vendors, clients, or drivers concerning vehicle repairs, while maintaining a high standard of quality and professional customer service
- Administer electronic claims based on client specific instructions from drivers via phone, email or fax
- Provide clear explanation of claims process to drivers
- Follow up with clients, vendors and repair facilities to ensure that repairs are conducted in a timely manner and to lost cost expenses for clients
- Act in a proactive manner of the team by following up each file as required according to quality assurance system
- Continuously monitor internal systems to ensure that service is provided with in specified time
- Accurately process and resolve any disputes in timely manner
Qualifications for the Customer Service Representative:
•Computer skills including Microsoft Office, emails, internet, etc.
•Minimum typing speed of 25-30 words per minute
•Excellent customer service skills, the ability to focus on the needs of the customer, and the ability to build customer relationships
•Excellent verbal and written communication skills, with the ability to communicate with all levels of staff
•Excellent telephone communication skills
•Excellent active listening skills
•Ability to work independently with minimal supervision along with the ability to multi-task
•Must be willing to accept responsibility for decisions and situations
•Must work cooperatively with others and treat fellow employees with respect
If interested in applying in the Customer Service Representative position, please apply directly and or call 847-640-6618 with additional questions.
Rolling Meadows, Illinois 60008
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