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Customer Service Representative

JOB DESCRIPTION

Job Summary

The Customer Service Representative is responsible for being the communication link between customer/sales/production.  They will process accurate and timely information retrieval from customer and sales, monitor and support manufacturing processes to assure continual product quality and customer satisfaction.

Responsibilities

Coordinate the communication and data retrieval between company and customer.

Ensure order instructions and information are submitted accurately and products are per customer specifications.

Maintain current and accurate order entry information in all required software programs.

Coordinate pricing quote proposals and obtain as needed.

Liaison between company and customer to resolve billing issues.

Attend planning and order initiation meetings.

Additional duties as assigned.

 

Qualifications

Associate degree or equivalent from two-year college or technical school.

3+ years of previous customer service experience preferred.

High degree of proficiency MS Office Suite, Outlook & Internet applications.

Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.

Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

Solid understanding and application of mathematical concepts.

Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.

Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

Ability to work with and influence peers and senior management

Self-motivated with critical attention to detail, deadlines and reporting

Ability to work overtime as necessary.

LOCATION

St. Louis, Missouri 63132

PAY

$15

INDUSTRY

Printing/ Publishing/ and Allied Industries

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Snelling is supporting Employers deemed as Essential by continuing our operation and placing employees in these essential jobs across the country. Please call or email your local office for opportunity details.

Snelling Corporate Office

4055 Valley View Lane, Suite #700
Dallas, TX, 75244

(800) 411-6401

(972) 239-7575