Service Manager

JOB DESCRIPTION

Service Manager Knoxville, TN $50,000

My client is looking for a Service Manager to join their award-winning team!

As a Service Manager you will be doing:

  • Oversee the recruiting, training, and development of a team of Service Representatives and Route Service Supervisors
  • Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
  • Collaborate closely with location management team to provide the best customer service and product programs
  • Negotiate customer contract renewals

Qualifications of a Service Manager:

  • An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction
  • A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer
  • Someone who will enjoy working with your own team of Route Service Representatives and Service Supervisors that need your help and support as they develop in their own role
  • High School Diploma or GED – bachelor’s degree preferred.
  • Prior customer service experience
  • Ability problem solve and handle a variety customer service situation
  • Ability to negotiate, train, coach and lead a team
  • Strong computer proficiency (MS Office)
  • Excellent verbal & written communication skills
  • 21 years of age
  • Valid driver’s license
  • Must meet pre-employment DOT physical requirements
  • Physically capable of lifting to 50 pounds

Benefits & Perks of Service Manager:

 

  • 401K with Company Match, Profit Sharing
  • Health Insurance, Employee Assistance Program, Life Insurance
  • Paid Time Off & Tuition Reimbursement

 

For more information contact Lacey Spoon 865-777-2150 X 116 laceys@snellingknoxville.com

LOCATION

Concord Farragut, Tennessee 37932

PAY

$550000 Yearly

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