Credit and Collections Clerk


Credit and Collections Clerk

Denton, TX

$14-$18 DOE

Temp- Several Months

Position Summary:

The Credit and Collections Clerk is responsible for collection calls and/or correspondence, minimizing disputes and upholding effective payments. The Credit and Collections Clerk is a self-motivated professional who has the ability to provide excellent customer service.


Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.

  • Responsible for monitoring and maintaining assigned accounts: customer calls, account adjustments, small balance write off, customer reconciliations, and processing credit memos.
  • Provide excellent customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments.
  • Accountable for reducing delinquency on assigned accounts.
  • Enlist the efforts of the Sales Department and senior management when necessary to accelerate the collection process.
  • Must communicate and follow up effectively with the Sales Department regarding customer accounts.
  • Minimize bad debt risk and maximize accounts receivable collections.
  • Participate in process improvement projects; support other management directives as prescribed.
  • Conduct high volume phone calls to assigned delinquent customers.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Conduct collection calls and customer visits to collect accounts receivables.
  • Develop relationships with internal/external customers and suppliers.
  • Maintain accurate credit files and collection files; maintain electronic collect notes for each customer account.
  • Actively participate and communicate in the team-based work groups that make up

the Credit Department.

  • Performs tasks and duties necessary to guide the Accounts Receivable Department.


Required Qualifications:

  • A minimum education level of a High School Diploma/GED; college degree in accounting or related field is preferred.
  • 1-2 years previous accounting, collections, and/or customer service experience.
  • 1-2 years previous experience in utilizing Microsoft Office (Word, PowerPoint, Excel, Outlook), Internet, and related computer skills.
  • Ability to effectively secure prompt payment from customers while employing commercial sensitivity, and business acumen.
  • Must have the ability to self-direct work.
  • Effective business writing and professional communication skills, with the ability to interact with employees at all levels throughout the company.
  • Intermediate knowledge of billing and collections procedures.
  • Knowledge of letters of credit and other export credit security.
  • Extremely detail oriented and organized.
  • Goal oriented.
  • Demonstrated effective customer service skills.
  • Ability to prioritize and manage multiple responsibilities.
  • Attention to detail with an eye for accuracy.
  • Accounts receivable experience is a plus.


Denton, Texas 76208




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