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Remote Licensed Benefit Counselor

JOB DESCRIPTION

Snelling Staffing is seeking energetic and reliable professionals to join our client’s team of Benefit Enrollment CounselorsThe Benefit Counselor will have a current Life, Accident and Health License, be responsible for assisting with the enrollment and administration of all benefits including medical, indemnity plans, dental, vision, life insurance, disability and voluntary/work site benefit for Full Benefits Administration clients and all clients required licensing and appointment.

Essential Duties and Responsibilities include, but are not limited to:

  • Answer calls in a timely, efficient and knowledgeable manner.
  • Completes enrollments during Annual Enrollment, New Hires, employees newly eligible (class changes), and rehires with Benefit Plan Information, educating and informing the caller in a manner that is conducive to the sale of the benefit plans.
  • Ensure the accuracy of all benefits enrollments in the system is accurate.
  • Ensure all dependent information is entered in the system accurately and completely.
  • Responds to benefits inquiries from callers on plan provisions, benefits enrollments, status changes and other general inquiries.
  • Assists employees regarding benefits claim issues by directing the caller to the appropriate vendor or following client’s specific guidelines.
  • Ensures callers have been provided accurate and complete information to make educated decisions regarding the enrollment into benefits and other client specific administrative information.
  • Provides technical support with Self-Service website.
  • Creates and maintains a high-quality work environment, maintaining professional demeanor with peers, leadership and callers.
  • Works as a member on special or ongoing projects that are important to goals and values of the call center.
  • Place outbound follow-up calls to customers to complete benefit enrollment, answer questions, and resolve escalations.
  • Maintains a full understanding of clients’ benefit offerings and the ability to answer questions about the benefit plans and the administration for assigned clients.
  • Participates in outbound call campaigns and completes calls timely and report progress to Team or Project Lead.
  • Communicates concerns regarding call volume, voicemail outside the normal realm and phone or system issues on a real time basis to Team Lead, Supervisor or Call Center Director.
  • Continues to work with senior member of the teams to ensure individual Quality Assurance metrics are being meet and improved upon. 
  • Must possess advance knowledge and understanding of Enroller Portal. 
  • Participate as a mentor during new hire training as well as assist in other group or individual Benefit Counselor training.

LOCATION

Dallas, Texas 75230

PAY

$19

APPLY FOR JOB

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Snelling is an Equal Employment Opportunity Employer and employment is “at will”. Snelling participates in E-Verify and is a drug free workplace. Candidates may be subject to drug testing.

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Snelling Corporate Office

4055 Valley View Lane, Suite #700
Dallas, TX, 75244

(800) 411-6401

(972) 239-7575