COVID-19 Policy Statement


Remote Licensed Benefit Counselor


Snelling Staffing is seeking energetic and reliable professionals to join our client’s team of Benefit Enrollment CounselorsThe Benefit Counselor will have a current Life, Accident and Health License, be responsible for assisting with the enrollment and administration of all benefits including medical, indemnity plans, dental, vision, life insurance, disability and voluntary/work site benefit for Full Benefits Administration clients and all clients required licensing and appointment.

Essential Duties and Responsibilities include, but are not limited to:

  • Answer calls in a timely, efficient and knowledgeable manner.
  • Completes enrollments during Annual Enrollment, New Hires, employees newly eligible (class changes), and rehires with Benefit Plan Information, educating and informing the caller in a manner that is conducive to the sale of the benefit plans.
  • Ensure the accuracy of all benefits enrollments in the system is accurate.
  • Ensure all dependent information is entered in the system accurately and completely.
  • Responds to benefits inquiries from callers on plan provisions, benefits enrollments, status changes and other general inquiries.
  • Assists employees regarding benefits claim issues by directing the caller to the appropriate vendor or following client’s specific guidelines.
  • Ensures callers have been provided accurate and complete information to make educated decisions regarding the enrollment into benefits and other client specific administrative information.
  • Provides technical support with Self-Service website.
  • Creates and maintains a high-quality work environment, maintaining professional demeanor with peers, leadership and callers.
  • Works as a member on special or ongoing projects that are important to goals and values of the call center.
  • Place outbound follow-up calls to customers to complete benefit enrollment, answer questions, and resolve escalations.
  • Maintains a full understanding of clients’ benefit offerings and the ability to answer questions about the benefit plans and the administration for assigned clients.
  • Participates in outbound call campaigns and completes calls timely and report progress to Team or Project Lead.
  • Communicates concerns regarding call volume, voicemail outside the normal realm and phone or system issues on a real time basis to Team Lead, Supervisor or Call Center Director.
  • Continues to work with senior member of the teams to ensure individual Quality Assurance metrics are being meet and improved upon. 
  • Must possess advance knowledge and understanding of Enroller Portal. 
  • Participate as a mentor during new hire training as well as assist in other group or individual Benefit Counselor training.


Dallas, Texas 75230




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Snelling is an Equal Employment Opportunity Employer and employment is “at will”. Snelling participates in E-Verify and is a drug free workplace. Candidates may be subject to drug testing.


Snelling is supporting Employers deemed as Essential by continuing our operation and placing employees in these essential jobs across the country. Please call or email your local office for opportunity details.

Snelling Corporate Office

4055 Valley View Lane, Suite #700
Dallas, TX, 75244

(800) 411-6401

(972) 239-7575