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Implementation Specialist

JOB DESCRIPTION

Implementation Specialist (Customer Service)

Immediate opening for a high-level Implementation Specialist (Customer Service) in the Baton Rouge area! This position will be responsible for providing day-to-day support to the office by helping with analysis, data collection, configuration of payroll, testing, training, and processing payroll. The Implementation Specialist (Customer Support) position will pay $17-$24/hour, Depending on Experience!

Implementation Specialist (Customer Service) Essential Duties and Responsibilities:

  • Serve as the single point of contact with multiple new clients during the implementation process
  • Be comfortable with project management and leading a team as needed
  • Create and maintain the project schedule based on client needs. Oversees accurate, timely, and successful installation and conversion to the company software during implementation cycle
  • Organizes a customized payroll schedule, time, and HCM platform in coordination with other services sold and collaborates with other team members and departments as necessary
  • Accountable for the overall collection and importing of data to build current year payroll to balance the new system to previous quarterly and individual payroll information
  • Communicate professionally both with coworkers and client companies regarding process of implementation
  • Be comfortable in client facing situations to help with various stages of the implementation process and/or coaching clients face to face
  • Focus heavily on accuracy and attention to detail for work completed while acting with a sense of urgency to help meet multiple deadlines
  • Help outline and update internal processes as necessary and services as a resource for other team members

Implementation Specialist (Customer Service) Requirements:

  • 2+ years of experience working in implementing and/or processing and reconciling payrolls.
  • 3-5 years of experience working in a client service environment
  • BA/BS in fields such as Accounting, Finance, Business, Computer Science, or equivalent work experience in accounting preferred.
  • Proficient in either ADP, Paychex or iSolve is required
  • Excellent analytical skills and time management skills and ability to work both independently
  • Excellent communication skills both verbal and written
  • Proficient using Microsoft Office
  • Effective in handling multiple large projects
  • Industry certifications (FPC/CPP/PHR, etc. highly desirable).

Interested and qualified candidates for the Implementation Specialist (Customer Service) opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

 

LOCATION

Baton Rouge, Louisiana 70809

PAY

$16

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Snelling is an Equal Employment Opportunity Employer and employment is “at will”. Snelling participates in E-Verify and is a drug free workplace. Candidates may be subject to drug testing.

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