Job Description

SNELLING, a locally owned & operated staffing and recruiting firm is seeking a dynamic and sales-driven Digital Branch Services Associate (Digital Banking Representative/Teller) to join a local financial services organization.  The ability to speak, read & write in Spanish and English is required for this role.  Pay will depend on experience, but will be in the range of $15 to $18/hr.

Role Summary
As a Digital Branch Services Associate, you will be the primary point of contact for members reaching out via phone, email, text, and chat. Your mission is to provide a warm, professional experience while driving revenue growth by recommending credit union products—such as loans, credit cards, and deposit accounts—tailored to each member’s unique needs.
Hiring Details
This position would be a temp-to-hire opportunity through SNELLING with our client in Tyler, meaning that SNELLING would work with you through the consideration and interview process and SNELLING would be your employer for a probationary period upon an offer being accepted.
Key Responsibilities

  • Member Engagement: Provide high-quality service through various digital platforms, actively listening to needs to offer tailored financial solutions.
  • Sales & Growth: Identify cross-selling and upselling opportunities for checking/savings accounts, loans, and investment products to meet or exceed individual and team goals.
  • Loan Support: Engage with members regarding loan applications and refinancing options, guiding them through the adoption process.
  • Digital Education: Promote and troubleshoot self-service tools, including mobile apps, remote deposits, and e-statements.
  • Compliance: Maintain strict adherence to BSA (Bank Secrecy Act) laws, policies, and reporting procedures.
  • Relationship Management: Build long-term loyalty through personalized guidance, proactive follow-ups, and product bundling.

  
Required Knowledge and Skills

  • Experience: At least six months of customer service with sales or cash handling experience. Prior experience as a bank or credit union teller is a plus.
  • Education: High school diploma or equivalent GED.
  • Technical Skills: * Minimum typing speed of 30 wpm and data entry speed of 6,500 kph.
    • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe PDF.
  • Communication: Bilingual (Spanish) communication abilities, verbal & written, is required to be considered for this role.  Excellent oral and written communication skills with the ability to handle high-pressure, stressful situations professionally.
  • Competencies: Strong analytical and problem-solving skills; detail-oriented and organized.

  
SNELLING is a contingency recruiting firm, placing candidates in temp, temp-to-hire and direct hire positions for over 60 years. All inquiries are strictly confidential, and all search fees are paid by our clients. Contact us TODAY with confidence!

Our Commitment to Fair Hiring:

HireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions.

We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the “Largest Staffing Firms” and “Fastest Growing Staffing Firms,” we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact [email protected].

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