Job Description
Customer Service Representative
Location: Louisville, KY 40208
Industry: Manufacturing
Job Type: Direct Hire
Pay: $22.00/hr
Schedule: 1st Shift | Mon–Fri | 7:30am–4:30pm
Overview
Snelling is seeking a detail-oriented Customer Service Representative (CSR) to support a leading manufacturing company. This role manages order entry, customer communication, and logistics coordination across six U.S. facilities. Ideal candidates thrive in a fast-paced environment and can quickly learn Nexus, the company’s proprietary order and billing system.
Key Responsibilities
Receive, enter, and schedule customer orders via phone, email, and fax.
Accurately process orders in Nexus, including scheduling and customer confirmations.
Provide product, service, and shipment information while resolving inquiries or issues.
Maintain accurate records of customer interactions and order activity.
Coordinate with plant operations, sales, accounting, and logistics teams.
Monitor shipments, assess delays, and communicate updates to customers.
Recommend process improvements in products, shipping, or service.
Handle account changes, reschedules, service adjustments, and escalated concerns.
Perform additional duties as assigned.
Qualifications
Strong communication and customer service skills.
Ability to manage shifting priorities and complex order details.
Experience in logistics, shipping, or manufacturing customer support preferred.
Proficiency with computer systems; ability to learn new software quickl
Our Commitment to Fair Hiring:
HireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions.
We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the “Largest Staffing Firms” and “Fastest Growing Staffing Firms,” we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact [email protected].