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Remote Call Center Representative

JOB DESCRIPTION

Remote Call Center Representative

Snelling has openings for Remote Call Center Representatives for a large fast-paced health benefit company. We need ambitious and hardworking associates who have strong written and verbal communication skills, phone skills, listening, data entry skills, people informing skills, attention to detail, and customer service.

Essential Duties and Responsibilities include, but are not limited to:

  • Receive inbound calls
  • Place outbound calls to customers to complete benefit enrollment, answer questions or follow up on escalations
  • Answer questions about the benefit plans for client
  • Understand clearly and administer the rules for client
  • Assist customers with technical issues experienced on website
  • Escalate issues to management
  • Perform service related resolutions for assigned client
  • Perform administration in system for Qualified Life Events
  • Enroll eligible customers into health and life benefit offerings
  • To be at station ready to take calls minimum of 5 minutes before shift

Required qualifications to provide superior customer service include:

  • Excellent listening skills and the ability to ask probing questions
  • Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced call center
  • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • Must possess and be able to demonstrate closing skills
  • Ability to learn and navigate new software quickly
  • Ability to type 40+wpm
  • Basic knowledge of Microsoft Office including excel
  • Previous call center experience a plus
  • Health and welfare knowledge a plus

Starting Pay: $14/hour

Monday-Friday

  • 8AM-5PM
  • 9AM-6PM
  • 10AM-7PM
  • 11AM-8PM

Interested and qualified candidates for the Remote Call Center Agent opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

LOCATION

Dallas, Texas 75230

PAY

$14

APPLY FOR JOB

While other medical staffing agencies focus on transactions, we focus on the heart of your mission — caring for others.

Caring for others isn’t a vocation—it’s a passion, a true calling. It is challenging and rewarding in ways that are beyond measure. It can also be difficult. At Snelling, we understand that HIPPA laws and the Affordable Care Act have ushered in a new wave of complexity and demands that make your job tougher. Not all medical staffing agencies are as enlightened.

Whether you are part of a large healthcare organization, a small private practice or a medical professional looking for a new opportunity, Snelling delivers expert service other medical staffing agencies simply can’t match.

Can staffing agencies bridge the gap? Snelling can.

When you strategize with one of our account reps, you leverage years of expertise in human capital—which frees you up to focus on all the other demands of your business.

We’re more than a staffing agency. We’re your advocate. We understand how stressful and time consuming finding the right talent can be. We make it less stressful. Unlike other staffing agencies, we listen. We counsel. We carefully vet every candidate through a rigorous interview and screening process before we present them to you.

We’re not a “business-as-usual” staffing agency. We’ve weathered seismic shifts in the economy, education, information technology and hiring best practices—always keeping in mind that our clients come first. Through it all, we’ve adapted, we’ve evolved and emerged uniquely qualified to serve you in ways other staffing agencies simply can’t.

Partner with a real advocate.

Our professional acumen, deep connections in the medical industry and community—along with a client-centric approach — set us apart from other medical staffing agencies. We provide qualified, properly credentialed, thoroughly-vetted candidates to meet your needs. Just as importantly, we offer a broad scope of staffing solutions — professional search, direct-hire, temp-to-hire and contingent (temporary) — for a spectrum of medical positions, including:

Administrative
Allied Health
Clinical Research
Government Healthcare
Medical Coding
Nursing (every area of specialty)
Nurse Practitioner
Physician Assistants
Therapy – Physical, Occupational, Respiratory, Speech
More

Do other medical staffing agencies seem more interested in getting a commission than understanding your needs? Do they miss the mark when it comes to ensuring all the details are in order — competency testing, credentialing, background and reference checks?

At Snelling, our approach isn’t transactional — it’s thorough. We understand how stressful and time consuming looking for your best-fit can be—whether you are a candidate or an employer.

Let us help you with your job search.

Tired of sending your resume into cyber space and dealing with medical staffing agencies that don’t return your call, don’t speak your language? You need Snelling. We listen. We mentor. We provide you with personalized one-on-one help whether you are looking for permanent or PRN assignments.

Ready to get started? Reach out to a Snelling rep now.