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Snelling has been innovative since the beginning. More than 65 years ago, “personnel” pioneers Lou and Gwen Snelling dramatically changed the way countless companies and job seekers connect. If there is anything we’ve learned, our people make the difference. Today, we are in the midst of a workforce revolution that is so broad and so fast-paced no business sector can compare. You can be a part of that success.

SNELLING CORPORATE JOB SEARCH

Technical Support Specialist

JOB DESCRIPTION

Snelling Staffing is recruiting for a Technical Support Specialist to provide professional troubleshooting and parts identification assistance to customers and team members. Field support may be conducted at customer sites to address issues/problems with products. This role will include follow-up to customers regarding technical issues and all activities.

Pay: $13.00/hr. (depending on experience)

Hours: Mon – Fri 8:30 a.m. – 5:00 p.m.

Responsibilities:

  • Effectively troubleshoot technical issues
  • Positively impact external customer experience with friendly and knowledgeable support primarily by phone, but also possibly by e-mail
  • Must be willing to obtain ongoing technical skills training as needed or requested and seek knowledge of all equipment manufactured
  • Adhere to and participate in the Quality System procedures
  • Report any non-compliance or device-related issues to appropriate personnel
  • Initiate timely and accurate Customer Service Reports of the technical support provided
  • May require after hours telephone support or on-call availability
  • Work closely with the Customer/Technical Service Coordinator and the Quality Assurance Department Personnel as needed to ensure high quality of service
  • Confirm resolution of all technical support complaints/issues by conducting a follow-up call to customers regarding their technical and/or clinical issues in a timely fashion
  • Must be able to effectively troubleshoot and discover the root cause of technical issues by oneself or with use of teamwork collaboration
  • May need to visit customer sites to address and resolve technical issues with products in the field and provide customer training on the operation of various products

Qualifications:

  • Oral and written communication
  • Time efficiency and high attention to detail
  • Demonstrated critical thinking skills and troubleshooting ability
  • Basic computer skills for use of Microsoft Outlook with ability to learn the company enterprise software application for customer and/or parts look-up
  • Must be proactive, efficient, detail oriented and customer-focused with strong communication skills
  • Excellent interpersonal skills with ability to work in a team /matrix environment with demonstrated ability to communicate ideas/information to appropriate personnel Excellent problem-solving skills

LOCATION

Louisville, Kentucky 40299

PAY

$13

APPLY FOR JOB

Snelling Corporate Office

4055 Valley View Lane, Suite #700
Dallas, TX, 75244

(800) 411-6401

(972) 239-7575