Archives

Leading By Example: Instilling Empathy in Your Employees for Higher Level of Care

Does your care facility have empathetic staff? Are you sure? Just what is empathy anyway? The word empathy has its origins in psychology when German psychologist Theodore Lipps created the term einfuhlung, which means “in-feeling” to categorize the “emotional appreciation of another’s feelings.” Empathy also is sometimes described as the ability to understand someone else’s experience […]