Job Description
Customer Service Representative (Seasonal)
Santa Fe, NM
$18.00-$21.00/hr DOE
Full-Time | Monday-Friday, 8:00 AM-4:30 PM
We’re seeking a friendly and dependable Customer Service Representative to support customers throughout their purchasing experience. This role is responsible for handling customer inquiries, order management, shipment tracking, returns, exchanges, and issue resolution while working closely with warehouse and operations teams.
Responsibilities
Respond to customer inquiries via phone, email, and online platforms
Assist with orders, tracking updates, cancellations, and shipping issues
Provide product, pricing, availability, and order information
Resolve customer concerns professionally and efficiently
Process returns, exchanges, refunds, and RMAs
Maintain accurate customer and order records
Communicate recurring customer issues to management
Qualifications
Previous customer service experience preferred
Strong communication and problem-solving skills
Proficient with computers, email, spreadsheets, and order management systems
Organized, detail-oriented, and able to multitask
Dependable and able to work independently or on a team
Position Details
Seasonal assignment through January 2027
Office-based environment with regular computer and phone use
Must be available throughout the peak season; time-off requests are generally not accommodated
Company closures: Thanksgiving Day, Christmas Day, and New Year’s Day
Apply today to join a fast-paced team focused on providing exceptional customer service.
Our Commitment to Fair Hiring:
HireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions.
We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the “Largest Staffing Firms” and “Fastest Growing Staffing Firms,” we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact [email protected].