Account Representative

Account Representative

Key Responsibilities:

Communicate with customers by phone and email to answer questions, process orders, and provide product and service information.
Prepare customer quotes, including pricing and delivery timelines.
Enter customer orders into the ERP system and coordinate order changes, delivery updates, and exceptions.
Support Regional Sales Managers and Manufacturing Representatives with customer needs and sales activities.
Monitor open orders and follow up with customers regarding order status.
Review customer requests and quoted parts for accuracy and identify potential sales opportunities.
Address customer concerns and complaints, coordinating with internal departments to resolve issues.
Follow established quality procedures, documentation requirements, and company policies.
Assist Sales and Engineering teams with additional tasks as needed.
Requirements:

High school diploma or equivalent required.
1–3 years of customer service experience preferred.
Proficiency in Microsoft Excel, Word, and Outlook.
Experience with ERP systems preferred.
Strong written and verbal communication, problem-solving, and organizational skills.
Excellent attention to detail, customer service, and time management abilities.
Ability to work collaboratively with customers and internal teams.
Work Environment: Primarily a climate-controlled office environment with regular computer, email, and telephone use. Must follow applicable quality procedures and safety requirements.