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Creating a Polite Workplace Culture Pays Off
Most companies realize that there is an “opportunity cost for rudeness” when dealing with the customer/company relationship. A discourteous company representative can cost a firm money, since customers tend to show their displeasure with their wallets. In a recent report, Civility in America, 69% of customers reported that they will stop doing business with an […]
3 Steps to Becoming a “High-Value Employee”
Your future rests on your shoulders..not someone else’s. Yes, there are times when massive downsizing or even closures occurs ( ala Hostess Brands or American Airlines), and you may be handed a pink slip, but generally, others are not going to hand you a job/promotion/raise out of the blue. In most cases, when downsizing occurs, […]
How is a Manager Supposed to Determine a Job’s Market Value?
When it is time to make an employee an offer, many small businesses find themselves at a loss as to how much compensation should be offered. The Magic 8 Ball will not tell you, nor will the answer fall out of the next tree that you walk by. Aiming too high could blow your budget […]
4 Steps to Make "Temping" A Rewarding Lifestyle Choice
Last month, the Bureau of Labor Statistics reported that there are over 2.5 million people working in the “temporary help services” industry. This sector is booming with both contractors working long-term assignments and many others working short-field stints as temporary workers. If you are thinking about joining them – for whatever reason – there are […]
Reward Yourself with Extra Time. What is Your Time Worth During the Hiring Process?
Finding the right people to fill empty positions within your organization can be costly and time consuming. The process can easily overwhelm all other company goals, especially if the skills criteria are specific and difficult to locate. In addition, it can be a costly affair. However, thinking of “cost” as a one-dimensional, tangible metric that only […]
Communication Skills Are Important – No Matter What Job You Have
Communication is critical skill – one that hiring managers look for in their candidates. For those in customer service positions, strong communication and effective problem-solving skills are must-haves. But for everyone else, you still must be able to actively listen (not just look like you are listening) and communicate effectively – either verbally or in […]
Effectively Managing Negative Online Reviews Can Improve Your Bottom Line
The statistics are staggering: Before buying, 70% of Americans now say they look at product reviews. Over half of Millennials (aged 18-34) trust the opinions of strangers online over those of friends and family. Brands with high “social media activity” (this includes reviews) increased revenue by as much as 18%. Surveys show that 75% of […]
Moving From Temporary Worker to Full-Time Employee Takes a Relationship and Time
There is a lot of advice out there on how to turn a temporary assignment into a full-time job. That’s great, because it is the goal for many people. However, there always seems to be something missing in the advice- the fact that this transition will not happen overnight. You will probably not report to […]
Hiring Managers Do Not Like Typos
CareerBuilder is known for its surveys and the interesting tidbits that come from them. Last summer, they released a study of the most outrageous resume mistakes. While digging through (and laughing at) the candidate who decorated her resume with pink rabbits or the candidate who claimed to speak “Antartican”, I found a little nugget. When […]
Is Social Media Making Resumes Redundant?
An article on CNN this past summer asked an intriguing question. Do hiring managers even look at a candidate’s resume, or do they look at his Facebook account and LinkedIn profile where they can see/read everything they need to know (and perhaps much more)? That article got me thinking. Should the traditional resume (regardless of […]
